This Privacy Notice does not address our privacy practices relating to Pize job applicants, employees, and other employment-related individuals. Data that is not subject to applicable data protection laws (such as deidentified or publicly available information) is also out of scope.

This Privacy Notice is not a contract and does not create any legal rights or obligations not otherwise provided by law.

Our Collection and Use of Personal Data

The categories of personal data we collect depend on how you interact with us and our services. For example, you may provide us your personal data directly when you create an account.

We also collect personal data automatically when you interact with our websites and other services and may also collect personal data from other sources and third parties.

Personal Data Provided by Individuals

We collect the following categories of personal data individuals provide us:

Contact Information, including first and last name, phone number, email address, mailing address, and communication preferences. We use this information primarily to fulfill your request or transaction, to communicate with you directly, and to send you marketing communications in accordance with your preferences.

Account Information, including first and last name, email address, phone number, account credentials or one-time passcodes, and the products or services you are interested in, purchased, or have otherwise used. We use this information primarily to administer your account, provide you with our products and services, communicate with you regarding your account and your use of our products and services, and for customer support purposes.

Payment Information, including payment card information, billing address, usage credits, and other financial information (such as routing and account number). Please note that we use third-party payment processing providers, including Stripe, to process payments made to us. We do not retain any personally identifiable financial information, such as payment card number, you provide these third-party payment processing providers in connection with payments. Rather, all such information is provided directly by you to our third-party payment processing providers. The payment processing provider’s use of your personal data is governed by their privacy notice. Review the Stripe Privacy Policy at https://stripe.com/privacy.

Feedback and Support Information, including the contents of custom messages sent through the forms, chat platforms, email addresses, or other contact information we make available to customers, as well as recordings of calls with us, where permitted by law (including through the use of automated tools provided by us or our third-party providers). We use this information primarily to investigate and respond to your inquiries, to communicate with you, and to improve our products and services.

User Content, including any files, documents, audio, videos, images, data, or communications you choose to input, upload, or transmit to our products and services. If you use your own API keys to access the AI model, you provide this information directly to the third-party provider, and we do not collect it. However, if you use API keys provided by Pize rather than your own, we collect this information in order to facilitate your requests to third-party AI model providers on your behalf.

If you choose to contact us, we may need additional information to fulfill the request or respond to your inquiry. We may provide additional privacy disclosures where the scope of the request we receive or personal data we require fall outside the scope of this Privacy Notice. In that case, the additional privacy disclosures will govern how we may process the information you provide at that time.

Personal Data Automatically Collected

We, and our third-party partners, automatically collect information you provide to us and information about how you access and use our products and services when you engage with us. We typically collect this information through the use of a variety of our own and our third-party partners’ automatic data collection technologies, including (i) cookies or small data files that are stored on an individual’s computer and (ii) other, related technologies, such as web beacons, pixels, embedded scripts, location-identifying technologies and logging technologies. Information we collect automatically about you may be combined with other personal data we collect directly from you or receive from other sources.

Cookies and Similar Technologies

Cookies are small text files that are stored on your device when you visit a website. We currently use cookies needed for the site to work, including a locale preference cookie. We reserve the right to add analytics, marketing, or other preference cookies later. We categorize cookies as follows:

Necessary Cookies: These cookies are essential for the website to function properly. They enable core functionality such as security, network management, locale preference, and account access.

Analytics Cookies: We reserve the right to use analytics cookies later to understand how visitors use the site. If we enable a measurement service, that provider’s notice will apply to the data it processes.

Marketing Cookies: We reserve the right to use marketing cookies later to measure campaigns or show interest-based ads. We do not currently set marketing cookies.

Preferences Cookies: These cookies enable the website to remember choices you make and provide enhanced, personalized features. They may be set by us or by third-party providers whose services we have added to our pages. Pize stores a locale preference cookie so the site can keep the language you choose.

We, and our third-party partners, use automatic data collection technologies to automatically collect the following data when you use our services or otherwise engage with us:

Information About Your Device and Network, including the device type, manufacturer, and model, operating system, IP address, browser type, Internet service provider, and unique identifiers associated with you, your device, or your network (including, for example, a persistent device identifier or advertising ID). We employ third-party technologies designed to allow us to recognize when two or more devices are likely being used by the same individual and may leverage these technologies (where permitted) to link information collected from different devices.

Information About the Way Individuals Use Our Services and Interact With Us, including the site from which you came, the site to which you are going when you leave our services, how frequently you access our services, whether you open emails or click the links contained in emails, whether you access our services from multiple devices, and other browsing behavior and actions you take on our services (such as the pages you visit, the content you view, the communications you have through our services, and the content, links and ads you interact with). We employ third-party technologies designed to allow us to collect detailed information about browsing behavior and actions that you take on our services, which may record your mouse movements, scrolling, clicks, and keystroke activity on our services and other browsing, search or purchasing behavior. These third-party technologies may also record information you enter when you interact with our products or services, or engage in chat features or other communication platforms we provide.

Information About Your Location, including general geographic location that we or our third-party providers may derive from your IP address, as well as more precise geolocation when you grant us access through your device settings. We use this information to optimize the way we route your requests to reduce latency.

All of the information collected automatically through these tools allows us to improve your customer experience. For example, we may use this information to enhance and personalize your user experience, to monitor and improve our products and services, and to improve the effectiveness of our products, services, offers, advertising, communications and customer service. We may also use this information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including targeted content and advertising; (c) identify you across multiple devices; (d) provide and monitor the effectiveness of our services; (e) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website; (f) diagnose or fix technology problems; and (g) otherwise to plan for and enhance our products and services.

For information about the choices you may have in relation to our use of automatic data collection technologies, please refer to the Your Privacy Choices section below.

Personal Data from Other Sources and Third Parties

We may receive the same categories of personal data as described above from the following sources and other parties:

Single Sign-On: We may provide you the ability to log in to our services through certain third-party accounts you maintain. When you use these single sign-on protocols to access our services, we do not receive your login credentials for the relevant third-party service. Instead, we receive tokens from the single sign-on protocol to help identify you in our system (such as by your username) and confirm you successfully authenticated through the single sign-on protocol. This information allows us to more easily provide you access to our products and services.

Advertisers: We reserve the right to advertise on our services and through third-party services. If we do, advertisers may share personal data with us in connection with those efforts, such as whether an advertisement led to a successful engagement.

Service Providers: Our service providers that perform services on our behalf collect personal data and may share some or all of this information with us. Cloudflare provides hosting, abuse protection, queues, and database processing. Resend sends product emails. Cloudflare Turnstile is used to reduce automated abuse on public forms. WorkOS provides account sign-in, profile, session, and SSO widgets. We reserve the right to add analytics or marketing providers later.

AI Model Providers: If you use your own API keys to access the AI model, you receive output data, which may include personal data, directly from the third-party provider, and we do not collect it. However, if you use API keys provided by Pize rather than your own, we receive output data, which may include personal data, from the AI model provider in order to facilitate transmitting it to you.

Other Sources: We may also collect personal data about you from other sources, including publicly available sources, third-party data providers, brand partnerships, or through transactions such as mergers and acquisitions.

Inferences: We may generate inferences or predictions about you and your interests and preferences based on the other personal data we collect and the interactions we have with you.

Additional Uses of Personal Data

In addition to the primary purposes for using personal data described above, we may also use personal data we collect to:

Fulfill or meet the reason the information was provided, such as to fulfill our contractual obligations, to facilitate payment for our products and services, or to deliver the services requested;
Manage our organization and its day-to-day operations;
Communicate with you, including via email, text message, chat, social media and/or telephone calls;
Facilitate the relationship we have with you and, where applicable, the company you represent;
Request you provide us feedback about our product and service offerings;
Address inquiries or complaints made by or about an individual in connection with our products or services;
Create and maintain accounts for our users;
Verify your identity and entitlement to our products and services;
Register you for and provide you access to events, contests, sweepstakes, and surveys;
Market our products and services to you, including through email, phone, text message, push notification, and social media;
Administer, improve, and personalize our products and services, including by recognizing you and remembering your information when you return to our products and services;
Develop, operate, improve, maintain, protect, and provide the features and functionality of our products and services;
Identify and analyze how you use our products and services;
Infer additional information about you from your use of our products and services, such as your interests;
Create aggregated or de-identified information that cannot reasonably be used to identify you, which information we may use for purposes outside the scope of this Privacy Notice;
Conduct research and analytics on our user base and our products and services, including to better understand the demographics of our users;
Improve and customize our products and services to address the needs and interests of our user base and other individuals we interact with;
Test, enhance, update, and monitor the products and services, or diagnose or fix technology problems;
Help maintain and enhance the safety, security, and integrity of our property, products, services, technology, assets, and business;
Defend, protect, or enforce our rights or applicable contracts and agreements, as well as to resolve disputes, to carry out our obligations and enforce our rights, and to protect our business interests and the interests and rights of third parties;
Detect, prevent, investigate, or provide notice of security incidents or other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of Pize and others;
Facilitate business transactions and reorganizations impacting the structure of our business;
Comply with contractual and legal obligations and requirements; and
Fulfill any other purpose for which you provide your personal data, or for which you have otherwise consented.

Our Disclosure of Personal Data

We disclose or otherwise make available personal data in the following ways:

To Marketing Providers: We reserve the right to share personal data with marketing providers in order to advertise and communicate about the products and services we make available.

To Ad Networks and Advertising Partners: We reserve the right to work with third-party ad networks and advertising partners. If we do, those parties may collect information automatically from your browser or device through cookies and related technologies, and may use it for reporting, attribution, analytics, market research, or interest-based ads.

To Service Providers: We engage other third parties to perform certain services on our behalf in connection with the uses of personal data described in the sections above. Depending on the applicable services, these service providers may process personal data on our behalf or have access to personal data while performing services on our behalf.

To Other Businesses as Needed to Provide Services: We may share personal data with third parties you engage with through our services or as needed to fulfill a request or transaction including, for example, payment processing services.

To AI Model Providers: When you use API keys provided by Pize rather than your own, we transmit your request, which may include personal data, to the AI model provider on your behalf. Once this personal data is received by the AI model provider, it is subject to the applicable AI model provider’s privacy notice. Some AI model providers may use content for training unless you have explicitly opted out where such an option is offered by that AI model provider. You are encouraged to review the applicable AI model provider’s privacy notice for more information.

In Connection with a Business Transaction or Reorganization: We may take part in or be involved with a business transaction or reorganization, such as a merger, acquisition, joint venture, or financing or sale of company assets. We may disclose, transfer, or assign personal data to a third-party during negotiation of, in connection with, or as an asset in such a business transaction or reorganization. Also, in the unlikely event of our bankruptcy, receivership, or insolvency, your personal data may be disclosed, transferred, or assigned to third parties in connection with the proceedings or disposition of our assets.

To Facilitate Legal Obligations and Rights: We may disclose personal data to third parties, such as legal advisors and law enforcement:

in connection with the establishment, exercise, or defense of legal claims;
to comply with laws or to respond to lawful requests and legal process;
to protect our rights and property and the rights and property of our agents, customers, and others, including to enforce our agreements, policies, and terms of use;
to detect, suppress, or prevent fraud;
to reduce credit risk and collect debts owed to us;
to protect the health and safety of us, our customers, or any person; or
as otherwise required by applicable law.

With Your Consent or Direction: We may disclose your personal data to certain other third parties or publicly with your consent or direction.

Your Privacy Choices

The following privacy choices are made available to all individuals with whom we interact. You may also have additional choices regarding your personal data depending on your location or residency.

Communication Preferences

You can stop receiving promotional email communications from us by clicking on the “unsubscribe” link provided in any of our email communications. Please note you cannot opt-out of service-related email communications (such as account verification, transaction confirmation, or service update emails).

Automatic Data Collection Preferences

Where a Pize-specific preference manager or privacy setting is not available, you may be able to utilize third-party tools and features to further restrict our use of automatic data collection technologies. For example, (i) most browsers allow you to change browser settings to limit automatic data collection technologies on websites, (ii) most email providers allow you to prevent the automatic downloading of images in emails that may contain automatic data collection technologies, and (iii) many devices allow you to change your device settings to limit automatic data collection technologies for device applications. Please note that blocking automatic data collection technologies through third-party tools and features may negatively impact your experience using our services, as some features and offerings may not work properly or at all. Depending on the third-party tool or feature you use, you may not be able to block all automatic data collection technologies or you may need to update your preferences on multiple devices or browsers. We do not have any control over these third-party tools and features and are not responsible if they do not function as intended.

Targeted Advertising Preferences

We reserve the right to use targeted advertising later. If we do, we and our partners may use cookies and related technologies, and we may share a common account identifier such as a hashed email address or user ID, to measure or show interest-based ads.

If we later use interest-based advertising, you may also be able to use industry opt-out programs. For example:

Device-Specific Opt-Out Programs: Certain devices provide individuals the option to turn off targeted advertising for the entire device. Please refer to your device manufacturer’s user guides for additional information about implementing any available device-specific targeted advertising opt-outs.

Digital Advertising Alliance: The Digital Advertising Alliance allows individuals to opt out of receiving online interest-based targeted advertisements from companies that participate in their program. Please follow the instructions at https://optout.aboutads.info/?c=2&lang=EN for browser-based advertising to opt out of targeted advertising carried out by our third-party partners and other third parties that participate in the Digital Advertising Alliance’s self-regulatory program.

Network Advertising Initiative: The Network Advertising Initiative similarly allows individuals to opt out of receiving online interest-based targeted advertisements from companies that participate in their program. Please follow the instructions at https://optout.networkadvertising.org/?c=1 to opt out of browser-based targeted advertising carried out by our third-party partners and other third parties that participate in the Network Advertising Initiative’s self-regulatory program.

Platform-Specific Opt-Out Programs: Certain third-party platforms provide individuals the option to turn off targeted advertising for the entire platform (such as certain social media platforms). Please refer to your platform provider’s user guides for additional information about implementing any available platform-specific targeted advertising opt-outs.

Please note that when you opt out of receiving interest-based advertisements through one of these programs, this does not mean you will no longer see advertisements from us or on our services. Instead, it means that the online ads you do see from relevant program participants should not be based on your interests. We are not responsible for the effectiveness of, or compliance with, any third parties’ opt-out options or programs or the accuracy of their statements regarding their programs. In addition, program participants may still use automatic data collection technologies to collect information about your use of our services, including for analytics and fraud prevention as well as any other purpose permitted under the applicable advertising industry program.

Partner-Specific Preferences

Certain of our third-party providers and partners offer additional ways that you may exercise control over your personal data, or automatically impose limitations on the way we can use personal data in connection with the services they provide:

Device-Specific / Platform-Specific Preferences: The device and/or platform you use to interact with us (such as your mobile device or social media provider), may provide you additional choices with regard to the data you choose to share with us. For example, many mobile devices allow you to change your device permissions to prevent our products and services from accessing certain types of information from your device (such as your contact lists or precise geolocation data), and many social media platforms allow you to change your platform permissions to prevent integrated products and services from accessing certain types of information connected with your profile.

Analytics tools: We reserve the right to use a measurement or advertising tool later, such as Google Analytics or a similar service. If we enable one, that provider’s notice will apply, and you may use any opt-out that provider offers, including tools published at https://www.google.com/policies/privacy/partners/, https://tools.google.com/dlpage/gaoptout/, and https://myadcenter.google.com/?ref=help-center.

Security and Network Defense

Pize does not actively collect personal data about people who are not using the service. We do not go out and harvest third-party profiles, buy marketing lists, or build a dataset about individuals as a product feature.

Operating a public website and an account service still requires some technical data for network defense. Cloudflare hosting, abuse protection, queues, and Turnstile necessarily process request metadata such as IP address, user-agent, and challenge results. We treat this as necessary security processing, not as a way to profile people.

To avoid malicious attacks, abuse, fraud, or other infringement of the service, we also collect information in certain cases. That may include request logs, blocked or challenged traffic, and other signals needed to detect, investigate, or stop an attack. We use this information only to protect Pize, our users, and the network.

If you submit another person’s contact details, or put personal data into prompts, files, or form fields, you are responsible for having a lawful basis to do so. Pize is not responsible for personal data that you choose to include in user content, or that a third-party model provider receives when you use your own API keys. We are also not responsible for blocked requests, challenge pages, or residual security logs that exist solely because we must defend the service against malicious use. Using the service means those necessary security checks may run.

Your Use of the Software

Pize provides software and related services, including Pize Code, Positron, the SDK, and the pize.ai website. You decide how to use them.

You must use the software and services in accordance with applicable law. Pize does not authorize, condone, or participate in illegal activity.

If you use the software or services to commit, attempt, or facilitate an illegal act, or otherwise violate applicable law, you are solely responsible for that use. Pize is not responsible for illegal, unauthorized, or harmful use of the software or services by you or any other user, and is not responsible for loss, damage, claim, or penalty arising from that use. This statement does not waive duties that applicable law does not allow a software provider to disclaim.

Children’s Personal Data

Our services are not directed to, and we do not intend to, or knowingly, collect or solicit personal data from children under the age of 18. If an individual is under the age of 18, they should not use our services or otherwise provide us with any personal data either directly or by other means. If a child under the age of 18 has provided personal data to us, we encourage the child’s parent or guardian to contact us to request that we remove the personal data from our systems. If we learn that any personal data we collect has been provided by a child under the age of 18, we will promptly delete that personal data.

Third-Party Websites and Services

Our services may include links to third-party websites, plug-ins, applications and other services. Except where we post, link to or expressly adopt or refer to this Privacy Notice, this Privacy Notice does not apply to any personal data practices of third parties. To learn about the personal data practices of third parties, please visit their respective privacy notices.

Updates to This Privacy Notice

We may update this Privacy Notice from time to time. When we make changes to this Privacy Notice, we will change the date at the beginning of this Privacy Notice. If we make material changes to this Privacy Notice, we will notify individuals by email to their registered email address, by prominent posting on this website or our other platforms, or through other appropriate communication channels. All changes shall be effective from the date of publication unless otherwise provided.

Contact Us

If you have any questions or requests in connection with this Privacy Notice or other privacy-related matters, please contact us at privacy@pize.ai.

Release-update subscription and demo forms

This notice covers the Pize release-update subscription and product-demo forms.

We collect the email address you submit. Demo requests may also include a phone number, name, organization, and request details.

We use the information only to send important Pize release messages or respond to the demo request you submitted.

Cloudflare provides hosting, abuse protection, queues, and database processing. Resend sends the related product emails. Cloudflare email catch-all is used only to receive forwarded mail, not to send product messages.

Release-update subscription records are kept for up to 24 months. Demo requests are kept for up to 12 months from submission or the first accepted applicant receipt. Short-lived submission and webhook identifiers are removed after 30 days.

If you unsubscribe, complain, or an address permanently bounces, Pize may keep a keyed, non-reversible contact hash and the reason so that automated messages remain stopped. This record does not contain the original address or free-text request.

You can unsubscribe from release messages through the link in an email. You may also ask us to delete or restrict your form information.

For privacy or deletion requests, email privacy@pize.ai.